When Customers send you an Email, it's quite obvious that they expect to get a prompt and accurate response to what they’ve asked. If you fail to provide that, it will lead to customer dissatisfaction, it's very likely that you'll be dealing with more emails and phone calls from those customers, increasing your workload, and reducing the productivity of your team. Unfortunately, too many companies manage inbound emails inefficiently, or use Email Solutions that rely heavily on automated responses that fall way short at providing customers with accurate answers. Here are the reasons why they fail to deliver.

• Work Flow Management Issue - An Agent has too many emails to deal with in a day.
• Improper Email Organization - Not organizing the emails in the inbox properly.
• Lack of Transparency - More than one person responding to the emails, or not responding at all thinking that other person has replied.

In contrast, a better Email Management solution allows you to attain tremendous improvements in customer service efficiency and the quality and accuracy of your agents email replies. As a result, fewer customers resort to sending follow-up emails or phoning in an attempt to properly resolve their enquiry. Improved first contact resolution leads to happier customers and lower customer service costs.

Sharing Email Templates within the Team Today, businesses and organizations depend more and more on email correspondence than ever before. Email presents numerous opportunities for you to provide better, faster communication to improve customer service, sales, employee relations or project implementation. Many times, however, the email management and response process can become congested by recurrence and human error.  Email Templates saves time, increases efficiency, and can be easily used by anyone who uses email.

• Provides an efficient way to answer email
• Helps you stay connected with your customers
• Enhances your on-line customer relationships
• Strengthens internal communication efforts
• Presents personalized professional communication
• Helps you retain a high level of quality and service

In Taroby, it is possible to create templates and then give access rights of that template to anyone in your team. So, Managers can easily delegate drafting of emails to any team member and also ensure the quality of work done with the  'Send after Approval' feature in Taroby. Source: emailtemplates.com