While working in a team based environment, a common query which has to be addressed is: "Who sent that email to the customer?" This is where Email History feature in an Email Management Software comes in handy for everyone in the team. Every Email which comes into the team inbox has an Email History button attached to it. It lets everyone in the team know what all has been done on that Email; Who all has put notes or comments on it, Who has read it, who has replied to it, whom it has been assigned to and a whole lot of helpful which brings in transparency to the team. As the Emails are shared within the team, it doesn’t matter if a team member is on vacation. Anyone in the team would be capable to fill in his role. With the Email history feature you can instantly get an overview on any activity that has taken place over an Email.