While using a Shared inbox like Taroby in our team, every email coming to the team inbox, gets assigned to the person who reads it first. Consider that I've read an email from a customer or client. After reading the email and getting an idea, of what's to be done. I should make a decision to do it or assign it to someone in the team who's most suitable to do the task. While assigning it to a team mate, I'll be attaching an informative Comment / note about what I've perceived about the email which would be visible to everyone in the team. This helps the entire team by making everyone aware of the context of the email. All the other members of the team need to spent less time on the email as they can easily get an overview by just looking through the comments and Email History of that email. Comments or Notes also lets them contribute their part when ever necessary. In Taroby, Emails are not forwarded to all the people involved, Instead of that, internal communications within the team takes place with the help of the Comments or Notes attached to the email. It’s a lot easier than sending emails with 'CC' or 'BCC' in MS Outlook or any other Email Client.